Question 1

Why are my changes not visible on my Amazon listing?

Accepted Answer

Why are my changes not visible on my Amazon listing?

That's a pretty fair question!

First of all, don't worry, we promise your changes will be visible on your listing.

Nevertheless, here are the steps to follow to solve your issue:

1. Have you published the changes?

Before continuing, make sure your account is properly linked to your Amazon seller account:

How to connect my Amazon seller account to Intellifox

Make sure your clicked on the Publish button on the product.

2. Did you receive an error email?

In some cases, Amazon triggers an error despite our best efforts. In these cases, we send an email to both you and our support team in order to be aware of it. Sometimes this can prevent the Amazon listing from being updated.

In this case, follow the instructions inside the email we sent.

3. Did you wait 72 hours?

Amazon may take some time before updating your listing, depending on its system load. In some cases, it can take up to 72 hours.

4. Did you check if your product SKU and ASIN are the same on Intellifox and the Seller Central ?

You may have entered the wrong SKU or ASIN on Intellifox; check the configuration tab on Intellifox for your product.

5. Do you have some stock ?

Sometimes, when you don't have any stock, the product listing is not properly updated.

6. Are you able to see the modifications inside the Seller Central?

Even though your listi

Question 2

How to reach Intellifox customer support

Accepted Answer

How to reach Intellifox customer support

If you have any issue, you can reach the support quite easily:

Click on the chat icon at the bottom right of your screen and start a discussion with us:

Enter a message in the chat box:

You can also send an email to support@intellifox.net

We would love to help you in any way we can!

Question 3

Is Intellifox capable of automatically creating products and variations on Amazon?

Accepted Answer

Is Intellifox capable of automatically creating products and variations on Amazon?

Unfortunately no: you must first create the product on Amazon, before being able to work on it in Intellifox. That's because Amazon is very picky about it product creation. The best way to overcome their requirements is to go through the Seller Central for this small action.

${youtube}How to create product listings with variations on Amazon Seller Central

How to create a product on Amazon and optimize it in Intellifox

Create product on Amazon with bare minimum information
Synchronize your Amazon account in Intellifox from the list of your product
There you can then work on your new listing

Question 4

How to use variables inside your texts

Accepted Answer

How to use variables inside your texts?

Variables are a time saver as:

you don't need to copy and paste texts anymore .
you can bulk edit your listings .

What is a variable?

A variable is a phrase between a percentage, for example :

%INTROPRODUCT%

This variable will be changed into a sentence when you use it in a text like a title, bullet points or a description:

"Carefully prepared shipping and ready-to-give wrapping."

By implementing this variable in each of your listing, you can duplicate texts without copying and pasting them. Moreover, It is very easy to change the content of the variable.

How to create a variable?

Go to the **Texts ** ab, for example Title and click on Insert a variable, and Add a variable:

Fill in the name of the variable ("Code") as well as the content (NB : enter the name of the variable without space), and click on Add a variable:

How to use a variable?

Go to the Texts tab, for example Title , click on Insert a variable, then click on the variable you want to use. In the window that pops up, click on Copy variable:

You can then paste (Ctrl+V or right click, then "paste"), the variable in the editing

Question 5

How do I renew Intellifox access to Amazon?

Accepted Answer

How do I renew Intellifox access to Amazon?

Every 12 months, Amazon asks sellers to re-activate the apps that have access to their account.

How to do it?

Go to the Seller Central and log in.
Go to the apps management page using the links below: For Europe and France, it is here: https://sellercentral.amazon.fr/apps/manage For North America: https://sellercentral.amazon.com/apps/manage
Find the line that corresponds to Intellifox

Click on the Renew button at the bottom right

That's all :)

Question 6

How to add my VAT number

Accepted Answer

How to add my VAT number

Go to the subscription tab:
Click on the arrow next to Download as PDF, edit address or add VAT number , and then on Edit address or add VAT number on the bill:
Click on Edit address or add VAT number on the bill:
Do not forget to check off the box : This is a business purchase and then enter your VAT number:

Warning: if you need to edit your VAT number again, you will not be able to do it, you will have to contact Paddle for them to do it for you: help@paddle.com

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